Shipping policy

Shipping Policy

Processing & Shipping

* All orders are processed and shipped within 10–15 business days.
* Once your order has been shipped, you will receive a tracking number by email.
* Shipping times may vary depending on your location and customs processing.

Refunds & Order Issues

* If you wish to cancel your order, please contact us before your order has been shipped.
* Once an order has been delivered, we do not offer refunds for change of mind.
* If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos, and we will review your request for a replacement or refund.

Chargebacks

* Before initiating a chargeback with your bank or payment provider, please contact our customer support team so we can resolve the issue as quickly as possible.
* Filing a chargeback while your order is still within the stated 10–15 business day processing and shipping period may delay resolution, as your order is still being fulfilled.

By placing an order, you acknowledge and agree to this Shipping Policy.